Frequently asked questions
Are your products cruelty free and vegan?
We are a vegan owned and operated small business and we do not believe that animals should have to suffer for our enjoyment, so we ensure all of our products are vegan and cruelty free.
How much is delivery?
We offer free delivery for orders that are $99.00 or over. We charge a flat rate of $8.95 for orders that are under $99.00.
Do you accept returns?
We don’t generally accept returns unless there is an issue with the item. If the item is not perishable (i.e. chocolates, biscuits etc.) we are happy to look at accepting a return at your cost.
How do you package orders?
As a new business we’ve thought a lot about the type of business that we’d like to be and we’ve decided to do as much as possible to limit our impact on the environment.
Hamper and gift boxes: All of our new gift boxes and hamper boxes are made from recycled paper/cardboard.
Tape, stickers, and shipping labels: These are all biodegradable and home compostable! You can place them in your general waste bin or home compost!
Please note that if we are reusing a box, it may already have packing tape on it, if in doubt, place it in your general waste bin (our tape will break down either way).
Tissue paper and gift wrap: All of our paper-based wrapping used in our hampers is made from recycled paper.
Shipping satchels: Our shipping satchels are a great alternative to plastic, they are plant based, biodegradable and home compostable!
Do you gift wrap?
If your items are gifts and you’d like them gift wrapped, add the ‘wrap it!’ item to your cart and we’d be delighted to beautifully wrap them for you. We will also include a personalised handwritten card from you!
If you'd like your items gift wrapped, click HERE and 'Gift It!'
If you’d like all of your goodies made into a hamper, click HERE.
How are your hampers packaged?
Our hampers are boxed with your items beautifully wrapped inside with Earth Greetings wrapping paper which is made from recycled paper and soy based ink. We will also include a personalised handwritten Earth Greetings card from you. Just leave your message in the notes! (Alternatively, write 'Blank' and you can write the card yourself). Click HERE to 'Hamper It!'
I have a special request or would like to order in bulk.
For large orders or special requests, please get in touch via our contact page and we'll do our best to accomodate your request.
Are there delays due to COVID-19?
Australia Post are currently experiencing delays due to an unprecedented volume of packages.
Express Post next day guarantee has been suspended, though Express Post is still being prioritised.
At the moment, we suggest choosing the Express Post option to minimise delays to your order.
For more information please see https://auspost.com.au/service-updates/domestic-delivery-times.