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- Vegan Foods, Gifts & Hampers | The Rabbit Hole Co
SHOP THE PHYSIC GARDEN SHOP TREATS SHOP PANTRY SHOP PAMPER CHOCOLATE vegan LOLLIES vegan BISCUITS vegan HAMPER IT! HAMPER IT! Choose your goodies (we suggest choosing 8-13 items, depending on size). Add this item ("Hamper It") to your cart. We'll turn your goodies into a beautiful hamper with a handwritten card! Don't worry if you choose too little or too many items, your hamper may not match the image but we'll make it look beautiful! Prefer your items gift wrapped? Choose 'Gift It!' instead. 1 2 3
- SHIPPING & RETURNS | The Rabbit Hole Co
SHIPPING & RETURNS 1. Shipping Terms 1.1 We charge a flat rate delivery fee of $8.95 for orders under $99 (excluding shipping) within Australia. 1.2 We provide free standard shipping for orders that are $99 or over (excluding shipping) within Australia. 1.3 If you would like your order sooner, we offer express post via Australia Post for a flat rate of $12. 1.4 If you’re happy for your order to be left in a safe and secure location at your address, you may complete the 'Authority to Leave' section at the checkout. 1.5 If our courier determines that there is nowhere secure to leave your order, they may take your order to the Post Office. It is for this reason that you should ensure that you provide clear and specific instructions. 1.6 If you select 'Authority to Leave' you do so at your own risk and we may not be able to help you if your order is misplaced or stolen. 1.7 We do not suggest selecting the 'Authority to Leave' option unless appropriate. 1.8 All orders will be processed within 1-2 working days. This may be impacted as a result of a Sale or promotion. 1.9 Your delivery will be received within 1-7 days. It may take longer for your order to be delivered if you’re in a remote or regional area. 1.10 Orders will be sent to the delivery address that you provide with your order. We do not accept any liability if the delivery address is incorrect so please ensure that you check this before you process your order. 1.11 We only ship orders with reputable delivery companies, we do not accept any liability for delayed deliveries caused by any third party. 1.12 We only accept and ship orders within Australia and cannot ship to a PO BOX. 1.13 Missing or non-delivered parcels need to be reported to us within 14 days. Any orders that are returned to us due to an incorrect delivery address or unclaimed through the post office will be refunded for the product component only. Any goods that are spoiled as a result of this will be deducted from the amount refunded. You must contact us or place another order if you would like redelivery. 2. Returns 2.1 We do not offer returns for change of mind on perishable items such as chocolate and confectionary. 2.2 We may choose to accept a return and provide you with a store credit or exchange if the item is not perishable and is returned in it's original, unopened condition with all packaging. 2.3 If we accept a return, you are responsible for the cost of return shipping. 2.4 These terms in no way limit or affect your rights and consumer guarantees under the Australian Consumer Law. You may obtain more information on these here; https://consumerlaw.gov.au/consumers-and-acl 2.5 If your item has arrived and it is damaged or not as expected, please let us know as soon as possible so that we can help.
- FAQ | The Rabbit Hole Co
Frequently asked questions Are your products cruelty free and vegan? We are a vegan owned and operated small business and we do not believe that animals should have to suffer for our enjoyment, so we ensure all of our products are vegan and cruelty free. How much is delivery? We offer free delivery for orders that are $99.00 or over. We charge a flat rate of $8.95 for orders that are under $99.00. Do you accept returns? We don’t generally accept returns unless there is an issue with the item. If the item is not perishable (i.e. chocolates, biscuits etc.) we are happy to look at accepting a return at your cost. How do you package orders? As a new business we’ve thought a lot about the type of business that we’d like to be and we’ve decided to do as much as possible to limit our impact on the environment. Shipping boxes: We recycle and reuse clean shipping boxes for our orders as much as possible. When we are not able to do this, we only use boxes made from recycled paper and cardboard. Hamper and gift boxes: All of our new gift boxes and hamper boxes are made from recycled paper/cardboard. Tape, stickers, and shipping labels: These are all biodegradable and home compostable! You can place them in your general waste bin or home compost! Please note that if we are reusing a box, it may already have packing tape on it, if in doubt, place it in your general waste bin (our tape will break down either way). Tissue paper and gift wrap: All of our paper-based wrapping used in our hampers is made from recycled paper. Shipping satchels: Our shipping satchels are a great alternative to plastic, they are plant based, biodegradable and home compostable! Do you gift wrap? If your items are gifts and you’d like them gift wrapped, add the ‘wrap it!’ item to your cart and we’d be delighted to beautifully wrap them for you. We will also include a personalised handwritten card from you! If you'd like your items gift wrapped, click HERE and 'Gift It!' If you’d like all of your goodies made into a hamper, click HERE . How are your hampers packaged? Our hampers are boxed with your items beautifully wrapped inside with Earth Greetings wrapping paper which is made from recycled paper and soy based ink. We will also include a personalised handwritten Earth Greetings card from you. Just leave your message in the notes! (Alternatively, write 'Blank' and you can write the card yourself). Click HERE to 'Hamper It!' I have a special request or would like to order in bulk. For large orders or special requests, please get in touch via our contact page and we'll do our best to accomodate your request. FAQ