TERMS OF PURCHASE

1. Terms

 

1.1 These terms and conditions relate to any products supplied to you through this website (“the Site”) or any other means by The Rabbit Hole Co (“The Rabbit Hole Co”, “we” or “us”) to you, the customer or Site user (“you”).

 

1.2 These terms and conditions together with your order confirmation will form the agreement between you and us (“the Agreement”).

 

1.3 We may vary these terms and conditions at any time by updating out terms and conditions on this Site. The terms and conditions which apply to your purchase will be those applicable at the time of the purchase.

 

1.4 These terms and conditions relate to your purchases from us through our Site but do not relate to your use of the Site otherwise. Please see our separate Terms of Use for this. You may also view our Privacy Policy for information about how we collect and use your personal data.

 

2. Orders

2.1 You must be over the age of 16 to place an order with us.

2.2 Our Site explains how to place an order. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you carefully check your order during the order process.

2.3 Once your order has been placed, you will receive an e-mail from us acknowledging that we have received your order.  Please note that a confirmation email does not mean that your order has been accepted.

2.4 We will confirm our acceptance of your order by sending you a confirmation e-mail confirming that your order has been shipped (“Confirmation”).  The Contract between us will only be formed when we send you the Confirmation.

2.5 If we are unable to fulfil your order, we will inform you of this by e-mail or phone and we will not process your order. If payment for the items has already been made, we will refund you the full amount including any delivery costs charged as soon as possible.

2.6 We reserve the right to cancel any orders if we choose not to fulfil them.

3. Payments and Prices

3.1 You must provide authority for payment when you place an order with us. We may take payment from you at any time between you placing the order and us accepting your order.

3.2 The prices that we charge for items that you may order are clearly set out on our Website. If, by mistake, we have incorrectly priced an item, we will not be liable to supply that item to you at the stated price. We will notify you in the event that this occurs.

3.3 Our payments are processed by third party payment processing partners that collect payment on our behalf. They are required to comply with applicable data security standards and will operate under their own terms of use.

3.4 Product pricing does not include the cost of delivery. Our delivery cost is $8.95 for orders under $99 and free for orders over.

3.5 All prices are expressed inclusive of any tax payable unless otherwise stated.

4. Product Availability

 

4.1 Orders place with us are subject to availability of the items that you have ordered. We do not guarantee that any item shown on our Site will be available at any given time.

 

4.2 The information on our website is based on the information that we have accessed or have otherwise been provided with. Please ensure that you check ingredients and applicable warnings on the labels for any dietary or allergy information before using or consuming the item.

 

4.3 We accept no liability if we are unable to supply a particular item, for any reason whatsoever. We are only liable to ensure that you are not charged for the that item.

 

4.5 Product packaging may vary on occasion from that shown on images on our site.

 

4.6 Product images on our site are for illustrative purposes only. We do not guarantee that the images displayed on our website will be the same as the product that you receive. 

 

5. Delivery

 

5.1 We will deliver your product to the address provided or confirmed during the checkout process.

 

5.2 Our postage charge will be reflected during the checkout process.

 

5.3 We do not guarantee that your items will be delivered within a particular timeframe and are not liable for any delay caused by third parties.

 

6. Cancelling an Order

6.1 You can cancel or change any of your current orders prior to dispatch by contacting us on contact@therabbitholeco.com.au

6.2 We do not accept returns for change of mind as most of our items are perishable, so please choose your items carefully. 

6.3 These terms in no way limit or affect your rights and consumer guarantees under the Australian Consumer Law.

6.4 If you wish to exercise your legal rights to seek a remedy for a product under Australian Consumer Law, please contact us through our contact page or by e-mail at contact@therabbitholeco.com.au.

7. Miscellaneous

 

7.1 These terms and conditions and this Agreement will be subject to the laws of Australia. We will endeavor to resolve any disputes or complaints quickly and efficiently.

 

7.2 If you are not satisfied with the way that we deal with any disputes or complaints and you wish to take court proceedings, you must do so within Australia.

 

7.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms

 

7.4 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

 

7.5 We do not waive our rights against you and you must still comply with your obligations under these terms, even if we;

 

(a)  fail to insist that you perform any of your obligations under these Terms; or

 

(b) we do not enforce our rights against you; or

 

(c) we delay doing so

 

7.6 We shall not be responsible and accept no liability for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

 

9. Contact Details

Email: contact@therabbitholeco.com.au

Mailing Address: The Rabbit Hole Co, PO BOX 5103, Brunswick North, VIC, 3056